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Installing or updating Service Impact

Service Impact is packaged as a Docker image and two ZenPacks: ZenPacks.zenoss.Impact and ZenPacks.zenoss.ImpactServer. The files are available from delivery.zenoss.io. The ZenPacks require customized installation and update procedures, documented here.

The Impact service includes the Service Impact server and database. The install process adds the service to the Infrastructure hierarchy of Resource Manager. Its requirements are minimal, compared to the other services in that hierarchy. The resource pool you select for the Infrastructure hierarchy easily accommodates the Impact service.

The zenimpactstate service includes the zenimpactstate daemon. The service is included in the Events category of the Zenoss hierarchy of Resource Manager.

Once Service Impact is installed, Resource Manager is dependent on it. If Service Impact services are unavailable, Resource Manager continues to monitor devices, but is unable to perform modeling, or properly install or remove ZenPacks.

For optimum results, review installation or update procedures before starting either process.

Keep this page open and open new tabs or windows for each procedure.

Installing Service Impact

  1. Prepare to install
  2. Install Service Impact

Updating Service Impact

Updating 5.5.0 CA or 5.5.x to 5.5.5

Before performing this update, verify that Resource Manager is running normally. The update procedures stop, start, or restart specific services, but the required starting point is Resource Manager running normally.

To update:

  1. Update DynamicView to v1.7.1 or a more recent version:
    1. Prepare to update the ZenPack
    2. Update the ZenPack
  2. Update to Service Impact v5.5.5:
    1. Prepare to update
    2. Update both ZenPacks
  3. Rebuild the graph database

Updating 5.4.x to 5.5.5

Before performing this update:

  • Verify that Resource Manager is running normally. The update procedures stop, start, or restart specific services, but the required starting point is Resource Manager running normally.
  • Export service models. Exporting before an update provides a quick restore option if the update fails. If necessary, you can uninstall, remove the ZenPack, install the working version, and then import the service models.

To update:

  1. Update DynamicView to v1.7.1 or a more recent version:
    1. Prepare to update the ZenPack
    2. Update the ZenPack
  2. Update to Service Impact v5.5.5:
    1. Prepare to update
    2. Update both ZenPacks
  3. Rebuild the graph database